Description
Overview
Are your employees showing signs of stress: arguments, depression, dissatisfaction, absenteeism? Are their conflicts inside the organization which you feel unable to manage, and are these contributing towards your personal stress levels? Are you aware of your legal obligations in regard to employee well-being, and in particular to managing stress levels at work? Are you aware of just how much stress and conflict are costing your organization in terms of productivity, legal costs, insurance costs, and associated human resources management costs? You may be very surprised by the findings.
Stress and Conflict are normal features of a work environment. Knowing how to recognize and manage stress and conflict is a fundamental skill required of managers today. As a manager, your role is vital in both controlling stress and conflict, but also in ensuring you have an organization which actively seeks to reduce stress and conflict in the workplace.
Description
The content of the course includes:
- Understanding Stress
- Understanding how stress and conflict affects you personally
- Understanding the effects of stress on your people
- The Role of the manager in managing stress
- Management Competence and Managing Stress
- The Role of the Organization in Managing Stress
- Organizational stress risk assessment
- Organizational legal and social responsibilities in managing stress and conflict
- Managing Bullying and Harassment
- Understanding conflict
- Assessing your conflict management skills
- Techniques for managing conflict in the workplace.
Duration: 20 hours
